Service & Booking Terms

1. Requests and confirmations

A website booking is a request only. A successful database save produces a reference for workshop review; it does not reserve a time or confirm availability. An optional WhatsApp follow-up can be sent separately. Wait for Luckstar Mercedes to confirm arrangements directly. Your preferred date and time use Harare time and may not be available.

2. Estimates, quotations and authorisation

The website does not quote prices. Ask the business for the scope of work, applicable assessment charges, parts, labour, taxes if applicable and whether an amount is an estimate or a fixed quotation. Any diagnostic or inspection charge should be explained and agreed before work begins.

The proposed workflow is to discuss findings and seek agreement for additional work or cost changes before proceeding. The business must approve its authorisation process. A website enquiry alone does not authorise repairs or create a payment obligation.

3. Inspections, diagnostics and parts

Initial symptoms do not determine a final diagnosis. Assessment may reveal further work or require additional investigation. Discuss assessment limitations, dismantling, parts choices and availability with the workshop.

Completion times depend on the agreed work, findings and parts availability. No particular parts origin, manufacturer approval or turnaround is promised here. Ask for updates and written confirmation of material changes.

4. Changes and cancellations

Contact the workshop promptly if you need to change or cancel a requested or confirmed visit. No automatic cancellation fee, deposit requirement or non-refundable payment is imposed by this website. Any proposed charge must be disclosed, agreed and lawful before it applies.

5. Customer responsibilities

Provide accurate contact and vehicle details, explain known symptoms and relevant prior work, and confirm that you are authorised to arrange services for the vehicle. Agree delivery, collection and any test-driving permissions with the business. Remove valuables before leaving a vehicle and retain your agreed work details.

If you suspect a safety problem, contact the workshop before driving; the booking form is not a safety diagnosis or emergency response channel.

6. Payments and warranties

Payment methods, timing, deposits if any and invoicing arrangements are to be confirmed by the business before work is agreed. This website takes no payments and publishes no final payment policy.

Ask for the specific terms of any applicable parts or workmanship warranty separately. No additional warranty duration, blanket exclusion or manufacturer warranty eligibility is promised. Non-excludable statutory rights remain unaffected.

7. Complaints and disputes

If something is wrong, contact lucksondub@gmail.com or 078 639 8403 with your vehicle details, the work concerned and the resolution you seek. Avoid sending unnecessary sensitive information. The business should review the concern and discuss next steps; no unverified response deadline is promised.

These draft terms are intended for Zimbabwe and must be read consistently with the Consumer Protection Act [Chapter 14:44] and other applicable law. You retain access to applicable consumer, regulatory and court remedies. These terms do not impose mandatory private arbitration or waive statutory rights.

8. Approval and contact

Contact Luckstar Mercedes at lucksondub@gmail.com, 078 639 8403, or 14 Lancaster Avenue, Belvedere, Harare, Zimbabwe. Service scope, address spelling, assessment process, payment and warranty policies require business verification. This draft also requires Zimbabwe-qualified legal review before publication.